Auto Messages
Auto Messages: eBay automated messages that follow your rules
Auto Messages sends rule-based buyer messages on eBay for purchase, shipping and feedback events. Target rules by item ID or SKU and personalize each message.
Feedback requests wait until after delivery, with an optional reminder. Buyers with an open issue, an existing conversation, or feedback already left are skipped. Rules, Queue and History pages, plus a master pause, keep you in control.
01 What it does
What Auto Messages does
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Event rules
Purchase, shipping and feedback events, with item ID or SKU conditions.
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Personalization
Personalize messages per rule.
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Considerate timing
Feedback requests wait until after delivery, with an optional reminder.
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Skip rules
Buyers with open issues, existing conversations or feedback already left are skipped.
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Rules, Queue, History
See what is set up, what is waiting and what was sent, with a master pause.
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AI reply drafts
Respond with Ecomli AI drafts a reply in eBay's own message box. You edit it and send it with eBay's Send button.
02 How it works
How Auto Messages works
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STEP 01
Create a rule for a purchase, shipping or feedback event.
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STEP 02
Add item ID or SKU conditions and personalize the message.
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STEP 03
Check the Queue to see which buyers a rule applies to, and who is skipped.
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STEP 04
Ecomli sends matching messages through your eBay seller account; review them in History and use the master pause whenever you need it.
03 Good to know
What Auto Messages doesn't do
The limits, stated plainly, so you know what to expect before you choose a plan.
- Auto Messages works through the eBay seller account signed in to your desktop browser, and runs while that browser is open.
- It can't promise feedback or review outcomes. Ask for honest feedback without incentives.
FAQ Questions
Auto Messages questions
01Which events can Auto Messages respond to?
Purchase, shipping and feedback events, with optional item ID or SKU conditions.
02Who does Auto Messages skip?
Buyers with an open issue, an existing conversation, or feedback already left.
03Will it get me more positive feedback?
It can't promise that. Feedback requests wait until after delivery and ask honestly; what buyers leave is up to them.
Choose the plan that fits your store
Every plan includes unlimited active listings. Compare what Starter, Pro and Scale include, then pick the one that fits how you work.
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