Refund Policy

This Refund Policy explains how billing, cancellation, and refunds work for subscriptions and credit purchases from Ecomli Group LLC (“Ecomli”). It forms part of our Terms of Service. The short version: you can cancel any time in one click and you will never be charged again — but charges already made are generally not refundable.

1. The $1 trial

• Your subscription starts with a 14-day trial for a one-time charge of $1, with full access to your selected plan.
• Cancel any time before day 15 — one click from your dashboard, no forms, no calls, no questions asked — and you will not be charged anything further.
• If you do not cancel, your plan rate is charged automatically on day 15. We send a receipt for every charge.
• The $1 trial fee itself is non-refundable.
• The trial is available on the Beginner, Pro, and Scale plans. Custom-volume tiers (30,000 tracked products and above) do not include a trial — they are billed at the full plan rate at signup, and Section 2 applies to those charges.

2. Monthly and annual subscriptions

• Subscriptions renew automatically until cancelled. You can cancel at any time from your dashboard; cancellation takes effect at the end of the period you have paid for, and you keep full access until then.
• Charges already made — monthly or annual — are not refundable, including for partially used billing periods, unused time, or unused features.
• To avoid an unwanted renewal, cancel before your renewal date. Your renewal date is always visible in your dashboard billing portal.

3. Credit top-ups

Credit top-ups are final and non-refundable once purchased. Unused monthly credits and top-up credits roll over from month to month while your subscription is active. Credits have no cash value and lapse when your subscription ends.

4. Billing errors and duplicate charges

Mistakes are always on us: if you were charged in error — a duplicate charge, a charge after a confirmed cancellation, or an incorrect amount — contact us within 60 days of the charge and we will refund it in full once verified.

5. What is not grounds for a refund

• Actions taken by marketplaces or suppliers — including listing removals, fee changes, or account restrictions or suspensions.
• Outcomes of your business — sales volume, profit, or results that differ from figures shared by other sellers.
• Unused subscription time after cancellation, or forgetting to cancel before a renewal.
• Limited availability of features identified as beta or roadmap.

That said, we are human — if something genuinely went wrong on our side, write to us. We may issue goodwill refunds at our sole discretion, and doing so once does not oblige us to do so again.

6. Your statutory rights

Nothing in this policy limits rights you have under the law of your country that cannot be excluded — including, for Australian consumers, the consumer guarantees under the Australian Consumer Law, and for EU and UK consumers, statutory remedies for digital services. If you are an EU or UK consumer with a 14-day withdrawal right, you acknowledge that by starting your trial you requested immediate access to the Service, and any statutory refund may be reduced proportionally to the service already supplied.

7. How to request a refund

• Email support@ecomli.com from your account email address, with the date and amount of the charge (a receipt or charge ID helps).
• We respond within 2 business days. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

8. A note on chargebacks

Please contact us before disputing a charge with your bank — billing issues are almost always faster to fix directly, and unwarranted chargebacks may result in account suspension while the dispute is investigated.

9. Contact

Billing questions: support@ecomli.com.