Refund Policy | Ecomli

This Refund Policy explains billing, cancellation and refunds for subscriptions and credit purchases from Ecomli Group LLC (“Ecomli”). It forms part of our Terms of Service. Your first subscription payment is backed by a 7-day money-back guarantee. You can cancel your subscription at any time to stop future renewals.

1. Our 7-day money-back guarantee

Subscriptions are billed monthly, upfront, at the selected plan rate. There is no trial period.
If Ecomli is not the right fit, request a full refund of that payment within 7 days of your first subscription payment, using our refund request form or by emailing support@ecomli.com.
The guarantee covers your first subscription payment on any paid plan.
You do not need to demonstrate a product fault or meet a sales or usage target to use the guarantee. The exclusions in Section 5 do not restrict it.
Cancelling your subscription stops future renewals; it does not automatically request a refund. Please send a refund request within the 7-day window to use the guarantee.
Renewal charges and separately purchased credits (such as the instant Aquiline pack) are outside this guarantee. Billing-error refunds and your statutory rights still apply.

2. Subscriptions

Ecomli’s plans (Starter, Pro, and Scale) are billed monthly; annual billing is not offered. Subscriptions renew automatically each month until cancelled. You can cancel at any time from your dashboard; cancellation takes effect at the end of the period you have paid for, and you keep full access until then.
Outside the 7-day money-back guarantee, charges already made are generally not refundable for partially used billing periods, unused time or unused features, except for billing errors or where required by law.
To avoid an unwanted renewal, cancel before your renewal date. Your renewal date is always visible in your dashboard billing portal.

3. Imports and credits

Your plan’s monthly product imports, including any import add-ons, reset at the start of each billing period and do not roll over. Aquiline tracking credits, from a monthly pack or a one-time instant pack, do not expire. One-time credit purchases are final and non-refundable once purchased, subject to billing-error refunds and your statutory rights. Imports and credits have no cash value.

4. Billing errors and duplicate charges

Mistakes are always on us: if you were charged in error (a duplicate charge, a charge after a confirmed cancellation, or an incorrect amount), contact us within 60 days of the charge and we will refund it in full once verified.

5. Refunds outside the guarantee

Outside the 7-day guarantee, and subject to billing-error refunds and your statutory rights, the following are not grounds for a refund:

Actions taken by marketplaces or suppliers, including listing removals, fee changes, or account restrictions or suspensions.
Outcomes of your business: sales volume, profit, or results that differ from figures shared by other sellers.
Unused subscription time after cancellation, or forgetting to cancel before a renewal.
Limited availability of features identified as beta or roadmap.

That said, we are human. If something genuinely went wrong on our side, write to us. We may issue goodwill refunds at our sole discretion, and doing so once does not oblige us to do so again.

6. Your statutory rights

Nothing in this policy limits rights you have under the law of your country that cannot be excluded, including, for Australian consumers, the consumer guarantees under the Australian Consumer Law, and for EU and UK consumers, statutory remedies for digital services. The 7-day money-back guarantee is additional to these rights.

7. How to request a refund

Use the refund request form. It asks about your account and payment, and about your experience with Ecomli so we can improve it. If one of our offers suits you better, you can choose it there instead. A request made inside the 7-day window keeps your refund available until 14 days after that window ends, in case the offer does not work out.
Or email support@ecomli.com from your account email address, with the date and amount of the charge (a receipt or charge ID helps).
We respond within 2 business days. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

8. A note on chargebacks

Please contact us before disputing a charge with your bank. Billing issues are almost always faster to fix directly, and unwarranted chargebacks may result in account suspension while the dispute is investigated.

9. Contact

Billing questions: support@ecomli.com.