How to Send an Invoice on eBay in 2026 (Step-by-Step for Sellers)

Quick answer: To send an eBay invoice, open Seller Hub, select Orders, then Awaiting payment, choose Send invoice from the Actions menu, make your changes and select Send invoice. You can change the shipping charge and payment method and add a message. eBay won't let you send an invoice more than 30 days after the listing ended. Use invoices for three jobs: combining a buyer's purchases, changing transaction details, and reminding an auction winner who hasn't paid.

• Where: Seller Hub, then Orders, then Awaiting payment. My eBay has the same option under Orders.
• Deadline: 30 days from the end of the listing.
• What you can change: shipping charges, payment method and an optional message to the buyer.
• Your own eBay invoice: eBay's monthly tax invoice for your seller fees sits under Payments, then Reports, then Invoices.

If you run an eBay dropshipping store, our pick for cutting the post-sale admin that leads to corrective invoices is Ecomli. Ecomli makes this tool, and it is our pick because Stock Monitoring keeps your listings in line with supplier price and stock, so fewer orders come in at a price that no longer works.

How to send an invoice on eBay in Seller Hub

These are the steps from eBay's help article on sending invoices to buyers:

1. Open Seller Hub and select Orders.
2. Select Awaiting payment. This filter shows the orders a buyer hasn't paid for yet, which are the ones an invoice is for.
3. Find the buyer and choose Send invoice from the Actions menu.
4. Make your changes. Adjust the shipping charge if the order needs it, confirm the payment method and add a short message.
5. Select Send invoice.

If you still work from My eBay, the route is shorter: select Orders, choose Send invoice from Actions, make your changes and send. eBay's seller guide to invoices describes the same flow from My eBay Sold or Seller Hub Orders.

An invoice is a request, not a charge. Nothing moves until the buyer pays. That is why the useful question is when an invoice is the right move, which the table further down answers. If you are still sorting out which daily tasks belong in Seller Hub and which belong in a dedicated tool, our rundown of the best eBay seller tools maps it out.

The 30-day window on every eBay invoice

eBay's help article is plain about it: "You can't send an invoice if it's been more than 30 days since the listing ended." If you don't see a Send invoice option for an item, eBay says that is the likely reason. The button doesn't warn you first. It simply isn't there.

Unpaid orders also run on eBay's own clock. Its unpaid order page says eBay sends buyers payment reminders 24 hours and 48 hours after the listing ended, and buyers have 4 calendar days to pay. After 4 or more calendar days you can cancel the order and choose "Buyer hasn't paid" as the reason. You can also turn on automatic unpaid item preferences, so orders that aren't paid for are canceled automatically after 4 or more calendar days. When an unpaid order is canceled, a single-quantity Buy It Now item is relisted automatically unless you choose not to, and any feedback left by that buyer is removed.

So a reminder invoice is most useful early, while the buyer still has time to pay. If you do end up canceling, canceling an eBay order the right way as a seller matters, because the reason you choose is what eBay records. For auctions where the winner never pays, an eBay Second Chance Offer to an underbidder can rescue the sale.

When to send an invoice on eBay, and when to do something else

eBay lists three reasons to send an invoice: a buyer is purchasing several items and you want to combine them into one purchase, you need to change transaction details such as shipping charges or payment method, or an auction winner hasn't paid and you want to send a reminder. Outside those, another tool usually fits better.

That last row is where sellers get into trouble. Changing transaction details is meant to happen because the buyer needs it, not because your numbers stopped working. If your numbers regularly stop working after a sale, the fix belongs in how listings are priced. Our walkthrough of how to calculate eBay fees is the place to start.

How to combine several orders into one eBay invoice

This is the kind of invoicing that helps you sell more. When one buyer buys several items, each sale arrives as its own order with its own shipping charge. A combined invoice lets them pay once, with one shipping charge that reflects a single parcel.

1. In Orders, choose Send invoice next to one of that buyer's items.
2. eBay shows every item that buyer has purchased from you. Deselect anything you don't want on this invoice, such as a bulky item that ships separately.
3. Enter the combined shipping charge for the grouped items, with any shipping discount you offer.
4. Add a message and select Send invoice.

You can also make this happen before anyone asks. eBay's seller guide says you can enable combined payments in your shipping preferences, so buyers can pay once for multiple items. A standing combined shipping rule means the total is right at checkout and you send fewer invoices by hand. Our guide to combining shipping on eBay covers the setup.

Invoice changes, eBay fees and what reaches your payout

Every change on an invoice affects the fee. eBay's selling fees page sets the final value fee for most categories at 13.6% of the total sale up to $7,500 per item, plus a per-order fee of $0.30 on orders of $10.00 or less and $0.40 on larger orders. The total includes the item price, handling, shipping charged to the buyer and sales tax. Add shipping to an invoice and you add it to the fee base as well as to your revenue.

Here is a combined order worked through, before sales tax:

Sales tax collected from the buyer is part of the total eBay charges the fee on, so the real fee runs slightly higher in states with sales tax. The line that decides whether the order was worth taking is your item cost. For a dropshipper, that cost moves: if the supplier's price rose after you listed, the $42 in that table is no longer $42, and no invoice can fix it. Our eBay profit calculator runs these numbers for your own orders, eBay's selling fees explained covers the categories with other rates, and our guide to how eBay payouts are timed covers when the money arrives.

How to get an invoice from eBay for your own records

Some people searching "eBay invoice" want the opposite of sending one: a document from eBay for their accounts. eBay's page on reconciling your eBay sales lists three.

eBay says all three can be downloaded from the Payments section of both Seller Hub and My eBay, and statements stay available to download for 10 years from the date of issue.

Buyers look in a different place. eBay says you'll find all your orders from the past 7 years in your purchase history, and that it is the place to view your order details. Open the order there and print or save the page from your browser if you need a copy.

How to do this in Ecomli: fewer corrective invoices and less post-sale admin

Ecomli is a non-API browser extension for eBay dropshippers. It works through the eBay seller account already signed in to your desktop Chrome browser, so there is no API connection to authorize. Amazon and AliExpress are its product sources, and eBay is its only selling channel. It doesn't send eBay invoices for you. What it does is remove the causes of most corrective invoicing in a dropshipping store and much of the admin after each sale:

1. Keep prices current. Stock Monitoring checks supplier stock and prices for your Ecomli listings, then updates the eBay price and quantity or ends out-of-stock items using your rules: markup, the out-of-stock rule (set quantity to 0 or end the listing), restock quantity and price-change tolerance. If a supplier page can't be read, the listing is held unchanged instead of ended. Our guide to repricing that defends a margin floor explains the rules.
2. Order from the supplier. Starter uses manual ordering. On Pro, Basic Auto Ordering places the supplier order in your own browser when you click Auto Order. On Scale, once you turn it on, Advanced Auto Ordering runs on Ecomli's servers and places the supplier order for new eBay orders without a click, as long as each order is within your buying limits (a maximum purchase price and a maximum loss). Orders outside those limits need manual handling.
3. Add tracking. Tracking Conversions turns supported AliExpress and Amazon TBA tracking numbers into eBay-compatible tracking and adds it to the eBay order after its automatic checks.
4. Message buyers by rule. Auto Messages sends rule-based messages for purchase, shipping and feedback events. Feedback requests wait until after delivery, and buyers with an open issue, an existing conversation or feedback already left are skipped. Our guide to automating eBay feedback covers the approach.
5. Check the numbers. The Overview dashboard shows eBay sales, fees, Promoted Listings costs, refunds, supplier costs and recorded profit by day or period, so you see a slipping margin before month end.

You can see how these pieces connect on the automation section of our homepage. Plans are Starter at $29 a month, Pro at $99 and Scale at $199, billed monthly in US dollars, and you can compare what each plan includes before you sign up. Once post-sale work is under control, growing your eBay selling limits is usually the next step, and our guide to eBay return labels covers the returns side.

Who eBay invoices suit, and when they don't help

Invoices suit sellers whose buyers often buy several items at once, auction sellers with winners who forget to pay, and anyone whose buyers ask for a different shipping service after the sale.

They don't help when the buyer has already paid, when more than 30 days have passed since the listing ended, or when the real problem is a price that was wrong before the sale. For that, fix the listing price, and for dropshipping stores, keep listings in line with the supplier. Our guide to eBay seller performance metrics explains why cancellations are worth avoiding.

Frequently asked questions

How do I generate an invoice on eBay?

In Seller Hub, select Orders, then Awaiting payment, choose Send invoice from the Actions menu, make any changes to shipping charges, payment method or your message, and select Send invoice. In My eBay, select Orders and choose Send invoice from Actions. You can only do this within 30 days of the listing ending.

How do I get an invoice from eBay?

For your seller fees, eBay issues a monthly tax invoice. Go to Payments, then Reports, then the Invoices tab in Seller Hub or My eBay. The summary is a PDF and the detailed view is a CSV. Buyers find their order details in purchase history, which holds orders from the past 7 years.

How do I look up an eBay invoice?

Sellers look up fee invoices under Payments, then Reports, then Invoices, and monthly financial statements under Reports, then Statements. Statements stay available to download for 10 years from the date of issue. To see an invoice you sent a buyer, open the order in Seller Hub Orders.

Can I download an invoice from the eBay app?

eBay's help says tax invoices, statements and transaction reports can be downloaded from the Payments section of Seller Hub and My eBay, and it doesn't mention the app. If you can't find them in the app, open eBay in your phone's browser and go to Payments, then Reports.

How do I send an invoice on eBay from my phone?

eBay's help article gives the steps for Seller Hub and My eBay and doesn't cover the app. If you can't find Send invoice in the app, open Seller Hub in your phone's browser and follow the same route: Orders, Awaiting payment, then Send invoice from Actions.

Why is the Send invoice option missing on my order?

eBay says that if you don't see Send invoice for an item, it may have been more than 30 days since the listing ended. The option is also meant for orders awaiting payment, so an order the buyer already paid for won't need one.

Can I change the item price on an eBay invoice?

eBay's help lists shipping charges, payment method and an optional message as the things you change on an invoice. It doesn't list the item price. If the price itself is wrong, talk to the buyer, and cancel the order if you can't honor it.

Does sending an invoice change what eBay charges me?

Sending the invoice costs nothing. The final value fee is charged on the total the buyer pays, including shipping, handling and sales tax, so raising the shipping charge on an invoice raises the fee on that order too.

How long should I wait before sending a payment reminder?

eBay already sends buyers reminders 24 hours and 48 hours after the listing ended, and buyers have 4 calendar days to pay. A single invoice with a friendly message after the first day adds a personal touch. After 4 or more calendar days you can cancel for non-payment, or let automatic unpaid item preferences do it for you.

The bottom line

Send eBay invoices from Seller Hub, Orders, Awaiting payment, and use them to combine purchases, change shipping or payment details, or remind an auction winner, within 30 days of the listing ending. Remember that shipping added on an invoice also adds to the final value fee. For your own records, eBay's monthly tax invoice sits under Payments, Reports, Invoices. For dropshipping stores, Ecomli is our pick for cutting the post-sale work behind most corrective invoices, because Stock Monitoring keeps listings in line with supplier price and stock and Pro and Scale add Auto Ordering within your buying limits.

Ready to run this on your own eBay store? Get started with Ecomli → Plans from $29/month · 7-day money-back guarantee on your first payment · cancel any time.