ECOMLI 7-day money-back guarantee

Request your refund

Your first subscription payment is covered for 7 days. Tell us what happened: it takes about five minutes, and your answers go straight to the people who build Ecomli.

1Your account
2Why you joined
3What went wrong
4Rate what you used
5Before you decide
6Help us improve
7Confirm

We reply within 2 business days. Refunds go back to your original payment method, usually within 5–10 business days.
Prefer email? Write to support@ecomli.com from your account email. See the refund policy.

Company website

Step 1 of 7 Your account

So we can find the right payment. Please answer every question.

Your name

Ecomli account email

The email you signed up with.

Discord username I don’t use Discord

Support ticket number

If we sent you here from a Discord ticket.

I didn’t open a ticket

Which plan are you on?

Starter · $29/month Pro · $99/month Scale · $199/month Scale with extra volume An older plan (for example Beginner) Not sure

Date of your first payment

It’s on your Stripe receipt email. The guarantee covers your first subscription payment for 7 days.

Amount charged

Receipt or charge number I can’t find it

Step 2 of 7 Why you joined

A little context about where you were when you signed up.

How did you first hear about Ecomli?

What did you want Ecomli to do for you?

Find products worth selling Create eBay listings faster Keep stock and prices in sync automatically Handle orders and supplier purchasing Grow a store I already run Move over from another tool Learn eBay dropshipping from scratch Let a VA or team work in my store

Where were you with eBay when you joined?

Brand new: no eBay store yet A new store with fewer than 10 listings 10–100 listings 100–1,000 listings More than 1,000 listings

Which eBay sites do you sell on?

eBay US eBay UK eBay Australia eBay Canada eBay Germany Another eBay site I don’t sell on eBay yet

How far did you get? Tick everything you did.

Installed the Ecomli Chrome extension Imported a product from Amazon or AliExpress Published at least one eBay listing Had stock and price monitoring running Set up description or image templates Made a sale Ordered from a supplier through Ecomli Joined the Discord Watched the tutorials or read the help pages Asked support for help None of these

Roughly how much time did you spend in Ecomli?

Less than an hour 1–3 hours 3–10 hours More than 10 hours

Step 3 of 7 What went wrong

Be as blunt as you like. This is the part the team reads most closely.

What’s the main reason you want a refund?

It costs more than it’s worth to me It was too hard to set up or use Something didn’t work, or kept breaking It’s missing something I need I didn’t get the results I expected I don’t have time for it right now I’m switching to another tool A problem with my eBay account I’m stopping or changing my business I signed up by mistake, or chose the wrong plan Something else

What would feel like a fair monthly price for what you used?

Under $20 $20–$29 $30–$49 $50–$99 $100 or more, if it worked for me Not sure

What would have made it worth the price?

Where did you get stuck?

Signing up or paying Installing or signing in to the extension Getting the extension working with eBay Seller Hub Importing products Creating or publishing listings Pricing and profit settings Templates Stock and price monitoring Orders and supplier ordering Finding my way around the dashboard

What went wrong?

The Chrome extension Imports or Smart Scrape Creating or publishing listings Stock and price monitoring Orders or supplier ordering Tracking conversions Billing or my account Slowness or timeouts Something else

What happened? Error messages help a lot.

Where did you look for help?

Help pages Tutorial videos Discord community A support ticket Email to support I didn’t ask for help

What’s missing?

The more specific the better: a supplier, a marketplace, a report or a step you do by hand.

If we built it, would you come back?

Yes Maybe No

Where did it stall?

I never got listings live Listings went live but got few views Views, but no sales Sales, but the profit was too thin It’s early. I expected results faster

What results did you expect by now, and where did that expectation come from?

Which tool are you moving to?

AutoDS EcomSniper Yaballe ZIK Analytics DSM Tool inkFrog Doing it by hand Another tool

What does it do better for you?

What happened with your eBay account?

For example a restriction, a suspension, a selling limit or a policy notice.

Tell us a bit more

Did anything else play a part?

What did you dislike most about Ecomli?

Did anything we said on the website, in an ad, a video or on Discord not match what you got?

Tell us exactly what, so we can fix it.

Step 4 of 7 Rate what you used

Rate every row. Choose “Didn’t use” for anything you didn’t get to.

How would you rate each part of Ecomli?

Getting set up

1 2 3 4 5 Didn’t use

Day-to-day ease of use

1 2 3 4 5 Didn’t use

Finding products to sell

1 2 3 4 5 Didn’t use

Importing from Amazon or AliExpress

1 2 3 4 5 Didn’t use

Titles and descriptions it wrote

1 2 3 4 5 Didn’t use

Image templates

1 2 3 4 5 Didn’t use

Pricing and profit rules

1 2 3 4 5 Didn’t use

Stock and price monitoring

1 2 3 4 5 Didn’t use

Orders and supplier ordering

1 2 3 4 5 Didn’t use

Chrome extension reliability

1 2 3 4 5 Didn’t use

Speed

1 2 3 4 5 Didn’t use

Help pages and tutorials

1 2 3 4 5 Didn’t use

Support replies

1 2 3 4 5 Didn’t use

Discord community

1 2 3 4 5 Didn’t use

Value for money

1 2 3 4 5 Didn’t use

1 = very poor5 = great

Overall, how satisfied were you with Ecomli?

1Very unsatisfied 2Unsatisfied 3Neutral 4Satisfied 5Very satisfied

How likely are you to recommend Ecomli to another eBay seller?

0 1 2 3 4 5 6 7 8 9 10

Not at all likelyExtremely likely

What did you like most, if anything?

Step 5 of 7 Before you decide

Your refund is guaranteed either way. If one of these would fix the problem, pick it; if not, continue with your refund.

What would you like to do?

Understood. We won’t try to change your mind.

A free 1:1 setup session30 minutes with the Ecomli team on a screen share. We set up the extension, your pricing rules and your first listings with you.Book my session 14 more days to decide, with your refund heldKeep using Ecomli. Your request is logged today, so if it still isn’t right within 14 days, reply to our email and we refund your first payment in full.Hold my refund 30% off your next two monthsStay on your plan at 30% off for your next 2 renewals.Take the discount A developer looks at your problem firstWe put what broke at the front of the queue, and a developer updates you in your ticket until it’s fixed.Fix it first

No thanks, continue with my full refundSend your request. Approved refunds go back to your original payment method.

What one thing would have made you stay?

Would you consider coming back later?

Yes, if the problem is fixed Maybe No

Step 6 of 7 Help us improve

Last few questions. These shape what we build next.

Pick up to three things we should improve first (up to 3)

Getting started Ease of use Reliability and bugs Product research Listing quality More suppliers More marketplaces More automation Pricing and plans Support speed Tutorials and training Community

If you could change one thing about Ecomli, what would it be?

How did getting started compare with what you expected?

Easier than I expected About what I expected Harder than I expected Much harder than I expected

Which other eBay tools have you used?

AutoDS EcomSniper Yaballe ZIK Analytics DSM Tool inkFrog Another tool None

Compared with those tools, Ecomli was…

Better About the same Worse I haven’t used others

Would you do a 15-minute call with the team about your experience?

Yes, you can contact me No thanks

Anything else we should know?

Step 7 of 7 Confirm

Check your answers, then send.

Should we also cancel your subscription?

Yes, cancel it so I’m not charged again No, keep it running

The details I’ve given are correct.