How to Cancel Your AutoDS Subscription in 2026 (Step by Step)

To cancel your AutoDS subscription, go to Settings → Account & Billing → Manage/Cancel Account → Cancel Subscription and cancel each plan you have. The clicks take a couple of minutes. What costs eBay sellers money is what happens next: AutoDS stops monitoring your listings the moment you confirm, but the listings stay live on eBay with whatever price and quantity AutoDS last wrote to them. This guide covers the steps from AutoDS's own help center (checked Sep 2026), what to do in the ten minutes before you click, and how to move a live catalog instead of rebuilding it. If you searched for "AutoDS kündigen", the steps are the same.

Quick answer: in AutoDS, open Settings, click Account & Billing, click Manage/Cancel Account at the bottom of the page, choose Cancel Subscription, and cancel each selling channel's plan. You lose access immediately, AutoDS keeps your data for 14 days and then deletes it, and there is no export feature. Copy your supplier links, or move the listings to your next tool, before you cancel.

• Your eBay listings stay live but unmonitored. Price and stock monitoring stop, and order automation stops with them.
• Canceling one selling channel and canceling the account are different actions, in different menus.
• AutoDS doesn't send a separate cancellation email. Losing access is the confirmation.
• Uninstalling the AutoDS app from Shopify doesn't cancel the subscription. You cancel inside AutoDS.

What Canceling AutoDS Actually Does to Your eBay Listings

AutoDS's help article on pausing or canceling your subscription is clear about the effects. Canceling doesn't delete products from your selling channel. They stay on eBay, but they are no longer connected to or monitored by AutoDS, so price and stock monitoring stop and automation no longer applies to them. Order automation stops immediately too, and orders set to go through Auto-Order or Fulfilled by AutoDS are no longer fulfilled, which leaves any pending orders for you to place by hand with the supplier.

A dropshipping tool never holds your eBay listings. eBay does. The tool reads each supplier and rewrites your eBay price and quantity to match. When that stops, nothing breaks on the first morning. It breaks when a supplier raises a price or sells out, and your listing keeps offering the old price and the old quantity to buyers. The sale that follows is either a loss or an order you can't fill, and canceling an order because the item is out of stock counts as a transaction defect on eBay. Our guide on how to cancel an order on eBay as a seller explains what that does to your account.

One more effect is easy to miss. AutoDS warns that if you added product images through AutoDS, those images may no longer be hosted after you cancel. Check a sample of your listings, and upload replacement photos through eBay for any listing that depends on them before the monitoring stops.

On the eBay side, your item numbers, watchers and sales history stay with the listings as long as you don't end them. That history is part of how eBay's search treats a listing, which our guide to how eBay's search engine reads a listing covers, and it's the main reason to move a catalog rather than end and recreate it.

Pause, Cancel One Channel, or Cancel the Account

AutoDS gives you three options, and picking the wrong one is how people end up either still paying or losing data they wanted to keep:

Pausing suits a real break. It doesn't suit putting off a decision, because the account switches itself back on after 30 days and the next charge follows. AutoDS says there's no limit on how many times you can pause. If your account is paused and you decide to cancel, you have to reactivate it first, and AutoDS warns that a billing date shortly after reactivation could charge you before you finish canceling. If you're unsure of your dates, AutoDS asks you to contact its billing team so it can cancel for you.

If you only have one active selling channel, canceling that channel closes the whole account, because AutoDS needs at least one active plan. If you're switching AutoDS from one channel to another, AutoDS says to buy the new channel's plan first and then cancel the old one.

Before You Click Cancel: The eBay Seller's Checklist

Work through this in order. The whole difference between a clean exit and an expensive one is in these steps.

1. Copy your supplier links out, or migrate first. AutoDS states that it doesn't offer an export feature for products or order data and tells you to copy what you need manually before canceling. The link between each eBay item number and its exact Amazon or AliExpress product page is the one piece of data you can't rebuild quickly. At minimum, record the eBay item number, the title, the supplier URL, your cost and your current price. If you're moving to another tool, do the move while AutoDS is still running.
2. Clear the order queue. Automation stops the moment you cancel. Place any orders that haven't gone to the supplier yet, and add tracking for anything already shipped, so buyers get what they paid for on the timeline you promised.
3. Write down your pricing rules. Markups, minimum margins and rounding rules took work to tune, so screenshot them. Our guide to how a repricer protects a margin floor is a useful check on the numbers while you're there.
4. Check your images. Any listing whose photos were added through AutoDS may lose them. Replace those photos through eBay first.
5. Decide what happens to each listing. End it, manage it by hand, or hand it to another tool before AutoDS stops watching. Choose on purpose, because drifting into unmanaged listings is the failure this checklist exists to prevent. Our guide to ending, pausing and deleting eBay listings covers the eBay side of the first option.
6. Confirm which account is billing you. AutoDS ties each account to one email address. If you ever registered twice with different emails, check your AutoDS receipts so you cancel the one that is actually charging you.
7. Tidy up eBay permissions. If you connected your store to AutoDS through eBay's API, review the third-party app permissions in your eBay account settings afterwards and remove access you no longer use.

How to Cancel AutoDS Subscription Plans, Step by Step

With the checklist done, here is the sequence AutoDS gives for closing the account:

1. Click Settings in the left sidebar.
2. Click Account & Billing.
3. Click Manage/Cancel Account at the bottom of the page.
4. In the pop-up, click Cancel Subscription.
5. Select the plan to cancel. If you have several active selling channels, you must cancel each one before the account can close.
6. Read the warning that canceling permanently deletes your stores, products and orders, then click Cancel Account.
7. Select the reason you're leaving.

To cancel a single channel and keep the rest, go to Settings → Plans & Add-ons instead, click Cancel on that channel's plan card and confirm with Cancel subscription. Access to that channel's stores ends immediately, whatever is left of the billing cycle.

Canceling from a phone

Log in through your phone's browser and switch it to desktop view. Go to Settings → Account & Billing and click Manage Account at the bottom of the page. If you can't see the button, zoom out so the hidden part of the page appears. AutoDS recommends a desktop computer if you can use one.

If the Cancel Subscription option doesn't appear

• You're signed in as a VA. Only the main AutoDS account can cancel, since VA users don't see the Account & Billing page.
• You're in the wrong account. Check which email the charges go to.
• The account is on hold after a failed payment. Update the payment method in Settings → Account & Billing to settle the balance, or tell AutoDS support you want to leave and ask them to cancel for you.
• Registration was never finished. AutoDS says a pending account has nothing to cancel and no charge applies.

Timing matters too. AutoDS says that if you cancel before your next billing date, no further charges apply, so don't leave it to the last evening before renewal.

How to Cancel AutoDS Subscription Add-Ons, Credits, and Shopify Billing

If charges continue after you cancel, a billing line is still active somewhere. There are three to check.

• Add-ons. According to AutoDS's add-ons article, add-ons are billed separately from your plan, and you can cancel them at any time in Settings → Plans & Add-ons without affecting the plan. A canceled add-on stops working immediately and shows as "Expired". Canceling the whole account ends every add-on at once.
• Credits and Managed Balance. AI credits, Auto-Order credits, Finder credits and the Fulfilled by AutoDS Managed Balance stay on your account after cancellation. To withdraw a Managed Balance after the account is deleted, you contact AutoDS support, which reviews the request under its terms.
• Shopify-linked subscriptions. If you subscribed through the Shopify App Store, uninstalling the AutoDS app from Shopify does not cancel your AutoDS subscription, and charges continue until you cancel inside AutoDS. AutoDS's article also tells you to cancel the subscription in your Shopify admin to stop any recurring charges billed through Shopify, so check both places.

If you've canceled and charges still appear while the account you can reach shows no active plan, AutoDS says you most likely have a second account under a different email. Search your inbox for AutoDS registration and payment receipts to find it, then cancel that one.

Refunds: What AutoDS's Terms Say

AutoDS's terms of service (last updated August 3, 2026) set short refund windows:

• Monthly plans: eligible for a refund if you ask within 24 hours of payment.
• Annual plans: eligible if you ask within 7 days of payment.
• Add-ons: non-refundable.
• Credits: eligible within 24 hours of payment, and only if you haven't used them.
• Fees: an approved refund may carry fees of up to 15% and any extra fees the payment processor applies.

The terms tie refunds to those windows, so check the date of your last payment before you count on money coming back. For the full cost picture of each plan, see our breakdown of what AutoDS pricing covers, and if you're still weighing whether the platform earns its keep, our explainer on what AutoDS is and what it automates and our AutoDS review for eBay sellers are the shorter reads.

The 14-Day Clock, and Moving a Live Catalog Instead of Rebuilding It

When you confirm, access ends immediately and the 14-day clock starts. AutoDS keeps your data for 14 days and then deletes it permanently. To recover the account inside that window, you register again with the same email through the Sign Up flow. Logging in with the old details returns an "Email is not found" error. The sign-up flow then shows the plan selection page. AutoDS says this doesn't mean your data is lost: you pick a plan, finish registering, and your stores, products and settings come back. After 14 days, registering again creates a new, empty account. If your account was originally created through a selling channel app such as the Shopify App Store, AutoDS says you'd need a different email to register a new account directly on its site.

For sellers who are still selling and only changing tools, the aim is never to end and recreate a listing. Rebuilding from scratch means new item numbers, no sales history and hours of relisting, and it's what happens when the supplier-link spreadsheet was never made. This isn't unique to AutoDS. Sellers leaving other platforms hit the same wall, which is why our guides to DSM Tool alternatives and Vendoo alternatives lead with catalog continuity. DSM Tool and SaleFreaks are now part of AutoDS, so if you arrived through one of those moves, your subscription is an AutoDS subscription and cancels the same way.

If you're choosing where to go next, our comparison of AutoDS alternatives for eBay ranks the options by workflow, and research tools beyond Terapeak covers the product research side.

How to Do This in Ecomli

Ecomli makes the tool in this section, so read it as a description of our own product. Ecomli is a non-API browser extension for eBay dropshippers. It works through the eBay seller account already signed in to your desktop Chrome browser, so there is no eBay API connection to authorize. AutoDS is one of its Migration sources, and the order matters: move first, cancel last.

1. Choose AutoDS as the source in Migration. Ecomli reads your AutoDS export or SKU file, or the AutoDS-connected listings on your eBay account, and maps each listing to its Amazon or AliExpress supplier. Your listings stay live on eBay throughout. Migration doesn't end, relist, restyle or re-host them.
2. Review the held rows. Rows Ecomli can't read are held for review so you can add the Amazon or AliExpress link. Nothing is guessed. Listings without an Amazon or AliExpress supplier stay on eBay but aren't monitored.
3. Set your Stock Monitoring rules. Stock Monitoring checks supplier stock and prices for your Ecomli listings and updates the eBay price and quantity using your markup and price-change tolerance, or sets quantity to 0 or ends the listing when the supplier runs out. A failed supplier read holds the listing unchanged.
4. Stop AutoDS monitoring those listings, then cancel. Keep one tool in charge of repricing each listing so two tools never fight over the same item. Once the listings are mapped and your rules are set, cancel AutoDS with the steps above.
5. Pick up orders. Orders are on every plan. On Pro, Basic Auto Ordering places the supplier order in your own browser when you click Auto Order. On Scale, once you turn it on, Advanced Auto Ordering runs on Ecomli's servers and places the supplier order for new eBay orders without a click, as long as each order is within your buying limits (a maximum purchase price and a maximum loss). See Auto Ordering for details.

For new listings after the move, Safety Shield screens products, AI copy and the eBay draft for flagged brands and restricted items before they publish, as a checkpoint rather than a guarantee. Our switching from AutoDS page compares the monthly cost at different store sizes, and the Ecomli homepage shows how sourcing, listing and monitoring fit together. Ecomli plans are sized by monthly product imports, with unlimited active listings on every plan, and you can compare Starter, Pro and Scale (from $29 a month) before your AutoDS billing date comes round.

Frequently Asked Questions

Why am I still being charged after canceling my AutoDS subscription?

AutoDS says the usual cause is a second AutoDS account registered under a different email, since each email can hold only one account. Check your inbox for AutoDS receipts to find it. Also check for charges billed through Shopify if you subscribed from the Shopify App Store, because uninstalling the app doesn't cancel anything.

Can I get a refund when I cancel AutoDS?

Only inside short windows. AutoDS's terms make monthly plans eligible for a refund if you ask within 24 hours of payment and annual plans within 7 days. Add-ons are non-refundable, unused credits are eligible within 24 hours, and an approved refund may carry fees of up to 15% plus any payment processor fees.

Should I pause my AutoDS account instead of canceling it?

Pause if the break is temporary. It suspends activity and billing for up to 30 days and keeps your data, but the account reactivates on its own after 30 days and billing resumes. Price and stock monitoring stop while you're paused, so your eBay listings are unmonitored for that time. Cancel if you've decided to leave.

What happens to my eBay item numbers and listing history?

Nothing, as long as you don't end the listings. Item numbers, watchers and sales history belong to the eBay listings, not to AutoDS, so they survive the cancellation. They're lost only if you end and recreate the listings, which is why moving a catalog beats rebuilding it.

How long do I have to change my mind after canceling?

14 days. Register again with the same email through the Sign Up flow (not the login page), pick a plan, and your data is restored. After 14 days the deletion is permanent and a new registration starts an empty account.

Does AutoDS send a cancellation confirmation email?

No. AutoDS says it doesn't send a separate confirmation email, and losing access to the platform is the confirmation. If you want it in writing, ask AutoDS support to check your account and confirm.

What about returns that arrive after I cancel?

Handle them in eBay and with the supplier directly. AutoDS has no export for order data and deletes it after 14 days, so keep your own record of recent orders and their supplier order numbers before you cancel.

Ready to run this on your own eBay store? Get started with Ecomli → Plans from $29/month · 7-day money-back guarantee on your first payment · cancel any time.